1. Services
We provide web hosting, domain registration and web design services. The specifications of each plan are shown on the plans page at the time of ordering.
2. Ordering, payment and activation
- Payment is made online or by transfer via InstaPay and e-wallets.
- Services are activated immediately after an online payment succeeds, and after we confirm the amount has arrived in the case of transfers.
- Base prices are in US dollars and are calculated in Egyptian pounds (and other currencies) at the exchange rate at the time of payment; the amount collected is in Egyptian pounds. The hosting price stays fixed in US dollars for the whole subscription and at renewal, and the free domain comes with the annual plan in the first year and at every annual renewal. Value-added tax (14%) is added to orders and renewals when it is enabled, and appears as a separate line in the order summary and the invoice.
3. Domains
Domain registration is carried out through an external registrar under its terms. A domain's price is not refunded and the domain is not exchanged once it has been registered. The free domain (up to the value of a .com) is limited to the annual plan in the first year and at every annual renewal, and does not apply to monthly plans; for pricier extensions the customer pays the difference. A standalone domain renews at the price advertised at the time of renewal.
4. Acceptable use
The service may not be used for any unlawful content, for sending spam, for distributing malware, or for consuming resources in a way that harms the servers. We may suspend the service upon a violation.
5. Renewal and suspension
Services renew according to the billing cycle you choose. A service may be suspended if payment is not made on time, and its data may be deleted after a reasonable suspension period.
6. Backups and liability
We recommend keeping your own backups of your website. We do our best to provide a stable service, and we are not liable for indirect losses resulting from service interruptions beyond our control.
7. Privacy and refunds
See the Privacy policy and the Refund & exchange policy (14 days for hosting, domains excluded).
8. Governing law
These terms are governed by the laws of the Arab Republic of Egypt. We may update the terms from time to time, and changes take effect from the date they are published.