Hosting: refund or exchange within 14 days
You may request a refund for a hosting plan, or exchange it for another plan, within 14 days of the purchase date. Amounts due are refunded to the original payment method once the request is approved, after deducting payment gateway fees where applicable.
Domains: no refunds or exchanges once registered
This policy does not cover the domain price: a domain's price cannot be refunded and the domain cannot be exchanged once it has been registered. If you received a free domain with an annual plan, the domain stays registered in your name and the refund is calculated on the hosting value only, meaning the amount paid minus the value of the free domain (at the advertised .com price at the time of purchase).
Web Design
Work stages and payments are agreed before we start, and any refunds are settled according to the agreed work completed. The design price is agreed with our team before we begin, and payment dates are set with them.
Cases where refunds don't apply
Refunds do not apply to accounts suspended for violating the Terms and conditions.
How do I request a refund or exchange?
Email us within the 14-day period at info@mws.com.eg or message us on WhatsApp at +20 155 283 0005 with your order number and the reason for the request, and we'll reply as soon as possible.