Where are your hosting servers located?
We're an Egyptian company based in Alexandria, while our hosting servers are in a data center in Frankfurt, Germany. We chose this location to improve site speed for visitors in Egypt, the Gulf and the Arab world, with support, invoicing and payment handled in Egyptian pounds by an Egyptian company.
Is the domain really free?
A .com domain is free with the annual plan, in the first year and at every annual renewal, and the renewal price is fixed. Monthly plans don't include a free domain, and for extensions pricier than .com you pay the difference. The renewal price is fixed in US dollars and charged in Egyptian pounds at the exchange rate on the day you pay.
What payment methods do you accept?
Instant online payment through the Fawaterk payment form, or an InstaPay or e-wallet transfer followed by sending the receipt on WhatsApp at +20 155 283 0005.
When is my service activated?
Right after an online payment succeeds. For transfers, activation happens once we confirm the amount has arrived.
Can I use a domain I already own?
Yes. Choose the own-domain option in the order form, and after activation change the nameservers at your domain provider to the values we send you.
Which control panel do you use?
The modern cPanel, with file, email and database management and one-click installation of ready-made apps.
What's the difference between a regular plan and a WordPress plan?
WordPress plans cost the same as cPanel plans, and WordPress is installed and activated automatically when you buy, so you can start working right away.
Do you offer technical support?
Yes, technical support and monitoring around the clock, seven days a week.
What is your refund and exchange policy?
You can get a refund for hosting or switch plans within 14 days of purchase. This excludes the domain price: a domain can't be refunded or exchanged once registered, and the value of the free domain (at the advertised .com price at the time of purchase) is deducted from the refunded amount.
Do you offer web design?
Yes. Pricing depends on the agreed scope, and it can be added as an option when you order.
How many websites and email accounts does each plan include?
Cloud Startup: 1 website and 2 email accounts. Cloud Business: 2 websites and 5 accounts. Cloud Business Plus: 5 websites and 10 accounts.
Ready to start your project?
Choose the right plan and register your domain now, with instant activation after online payment.
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